FAQ

- ARE YOUR CLEANING SOLUTIONS SAFE SPECIALLY FOR KIDS AND PETS?

Absolutely.  Our nontoxic gentle cleaning solution deep cleans your carpet while being friendly to our environment. 

- CAN YOU TREAT PET STAINS AND PET ODOR ISSUES?

Yes. Our treatments eliminate urine deposits deep in  your carpet which can remove both stains and offensive odours, leaving your carpets fresh and sanitised.

- HOW LONG WILL MY CARPET TAKE TO DRY?

After our service, carpets are left just slightly damp to the touch. Most carpets usually dry in 4-5 hours. However any areas that require additional cleaning or preconditioning may take longer to dry. You are able to walk on the carpet right after the cleaning. However, we recommend putting on a clean pair of slippers. Ideally is not to walk on them of course.

- DOES YOUR CLEANING INCLUDE FURNITURE MOVING?

Our  service  includes  moving  basic  furniture. This includes: Sofa’s, loveseats, chairs, tables. All  furniture is  placed on protective pads after the cleaning. With larger items that can not be moved, we can clean right up against the items without touching it. So, there will be no borders where we did and did not clean.  If possible  we  do  ask  that you remove any breakables from these items before our arrival.

- DOES YOUR CLEANING REMOVE STAINS?

Yes. Our service includes treating for all spots and stains that have not dyed the fibres of your carpet. Red dye stains and pet stains are examples of stains that can dye or discolour carpets permanently. We are experts at treating difficult stains.

- WHAT DO I HAVE TO DO IN PREPARATION OF MY SERVICE?

We typically ask 3 things from our clients:

  • Open the blinds and curtains in the rooms to be cleaned so we get as much light on the carpet as possible.
  • Remove breakables from the furniture we will be moving.
  • Turn ceiling fans on to encourage fast drying times.
EXCELLENT rating
Based on 286 reviews
✅ Arrived on time ✅ Did what he said he would do ✅ Charged what he said he would Great job all around. Very happy with everything from the first phone call to the completed job.????
Ian Knabel
Ian Knabel
2024-01-25
Brian was prompt, reliable and professional. I'm very happy with his clean of my couch and mattresses. Also well priced.
Lyndall Vaughan
Lyndall Vaughan
2024-01-25
Not overly impressed. Missed a room and had to deal with fumes from generator coming through house whilst I was working home. Will go back to my other guys.
Sandra Skelton
Sandra Skelton
2024-01-23
My carpet cleaning and flea spraying was done very professionally also Brian is very punctual and experienced,I deeply recommend him
Heydar Ebrahimi
Heydar Ebrahimi
2024-01-19
Brian. Did a great job clean my carpets. Was quick and professional
Jack Badenhorst
Jack Badenhorst
2024-01-16
Did an excellent job cleaning our carpets.
Kylia Penny
Kylia Penny
2024-01-10
Brian and his team are very efficient, courteous, prompt and do a very professional job, I highly recommend Shine. We used them for carpet cleaning and are very happy.
Terry Donohue
Terry Donohue
2024-01-06
Prompt, professional and friendly service. I wouldn’t hesitate in recommending Shines services.
Mike Morley
Mike Morley
2024-01-04
Brian arrived right on time and completed the job quickly and efficiently. Our house smells beautiful and our carpets and couch look as good as new!
Natalie Weeks
Natalie Weeks
2023-12-27